Refund, Return & Exchange Policy

Thank you for choosing Banera. Your satisfaction is our priority and we aim to make the process simple and smooth.

How It Works

If you need to return, exchange, or request a refund, please self-ship the product within 7 days of delivery in its original condition with all tags attached. You may use the original packaging or any secure mailer.

Return Address:
BANERA
H-126, Ground Floor, Vikaspuri, New Delhi – 110018
+91 9599251303

Customers are responsible for return shipping costs. We recommend using insured and trackable shipping, as Banera is not responsible for lost or damaged parcels during transit.

Exchange Policy

We are happy to offer hassle-free exchanges.

Once we receive the product, the replacement will be shipped within 7–8 days.
You may exchange for any item of equal or higher value.
If the chosen item is out of stock, a credit note valid for 3 months will be issued.

Refund Policy

Refunds are offered in the following cases:

If you prefer a refund instead of an exchange, you may request it when returning the product.
Once the returned product passes quality inspection, the refund will be processed to the original payment method within 7–10 working days.
Shipping charges are non-refundable.

Eligibility for Return / Exchange / Refund

To qualify, please ensure:

Request raised within 7 days of delivery
Product is unused, unworn, and undamaged
All original tags and receipts are intact

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

Customized or made-to-measure products (custom size, color, length, etc.)
Items not suitable for return due to hygiene reasons

Defective or Incorrect Products

In the rare case you receive a defective or incorrect item, please inform us within 48 hours of delivery.