Refund & Exchange Policy

Thank you for choosing Banera. Your satisfaction is our priority, and we want you to have a smooth exchange experience. Please review our exchange policy below.

How It Works:

If you need to make an exchange, please send the product back to us within 7 days of delivery in its original condition with all tags attached. You can use a mailer or the packaging we provided.

At Banera, we don't offer refunds or accept returns, but we're delighted to provide hassle-free exchanges. To initiate an exchange, kindly self-ship the items to the following address:

BANERA

A-2/10, Third Floor,
Block A-2, Chanakya Place-1,
New Delhi
India-110059
+91 9599251303

Customers are responsible for the return shipping costs. Once we receive the product, our team will process the exchange request according to our guidelines.

You can exchange your product for any other item of equal or higher value. If the desired product is out of stock, we will issue a credit note valid for 3 months.

Please note that Banera is not responsible for damaged or lost goods during the return shipment, so we recommend using insured and trackable mail services.

For exchange requests or further assistance, please email us at info@studiobanera.com or call us at +91 9599251303.

Eligibility for Exchange:

To be eligible for an exchange, please ensure the following conditions are met:

• The goods were purchased within the last 7 days.
• The goods have their original tags and receipts.
• The goods are unused and undamaged.

Please be aware that the following goods cannot be returned:

• Customized goods, including those with personalized details such as custom sizes, colors, and lengths.
• Goods that cannot be returned due to health protection or hygiene reasons.

We take every measure to ensure the highest quality products. However, if the rare case of receiving defective goods, please inform us within 48 hours of receiving the product. Contact us at info@studiobanera.com or +91 9599251303 for assistance.